Legal

Nature of the Service

This site provides an informational housing advisory service. It uses decision-check responses, structured scoring, and publicly available information to produce a free summary and an optional paid housing report.

The results are designed to support research and decision-making. They are not official guidance, guarantees, or professional advice.

Independence and affiliation

This site is an independent advisory guide for University of Victoria in Victoria, British Columbia. It is not affiliated with, endorsed by, or sponsored by University of Victoria in Victoria, British Columbia.

This page applies to uvichousing.learnloop.live only. Other learnloop.live subdomains publish different tools with their own content, pricing, and support inboxes.

No guarantees

Always verify important details with official sources before making a final decision.

• Housing placement
• Room assignment outcomes
• Admission outcomes
• Decision outcomes

Digital delivery

Paid products are digital housing reports delivered online. No physical goods are shipped.

Acceptable use

• Do not attempt to reverse engineer the platform
• Do not use scraping or automated extraction tools
• Do not misuse the service or interfere with normal operation
• Do not attempt fraud or abuse of payment systems

Liability and statutory rights

We are not liable for decisions made on the basis of information provided through this site, except to the extent liability cannot lawfully be excluded.

Nothing in this policy removes or limits any rights you may have under applicable Canadian consumer protection law, including provincial consumer protection rules where they apply.

Changes to the service

We may update features, pricing, content, or functionality at any time.

Information we collect

Payment card details are processed by our payment provider and are not stored directly by this site.

• Decision-check responses
• Basic usage analytics
• Email information if you contact us voluntarily
• Purchase and transaction records

How we use information

• Generate personalized results and reports
• Improve product logic and report quality
• Maintain site operations and prevent misuse
• Review product performance and reliability

Sharing and service providers

We may use third-party providers for hosting, payments, analytics, database operations, and AI-generated report delivery.

Those providers currently include infrastructure and software used to run this site, such as Vercel, Supabase, Stripe, and the language-model services used to generate reports.

We do not sell personal data.

Retention, access, and deletion

We keep information only as long as reasonably necessary to operate, improve, and support the site.

To request deletion or make a privacy inquiry, contact uvichousing@learnloop.live.

Applicable privacy law

For Canadian users, we handle personal information in line with applicable Canadian privacy law, including PIPEDA where it applies and any other applicable provincial privacy requirements.

Cookies and analytics

We may use cookies or similar tools to keep the site working and to understand broad usage patterns.

When we may review a refund request

• Technical delivery failure
• Duplicate charges
• Billing errors
• A report that could not be accessed because of a platform issue

Timing

Please contact us within 7 days of purchase if you believe there has been a billing or delivery problem.

We review legitimate issues case by case and aim to respond within a reasonable time.

Local consumer rights

Nothing in this policy removes or limits any rights you may have under applicable Canadian consumer protection law, including provincial consumer protection rules where they apply.